Mindshift Mentors – Privacy Policy
Last Updated: October 2025
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website https://mindshiftmentors.com and our app http://app.mindshiftmentors.com/, where customers can access libraries and session packs of recordings they have purchased (together referred to as our “Site”).
In this Privacy Policy, “we,” “us,” or “our” means Mindshift Mentors.
Personal Information We Collect
The types of personal information we may collect about you include:
your name;
images of you (if provided, e.g., for testimonials);
your contact details, including email address, mailing address, street address and/or telephone number;
your date of birth or age;
your payment details (processed securely by third-party providers);
account login details (username and password) for our app;
your purchase history and access logs for recordings and sessions in the app;
your preferences and/or opinions;
information you provide through surveys, forms, or feedback;
details of services you have purchased, booked or enquired about, and our communications with you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Site and app, including cookies, the type of browser and operating system you use, and your communications with our Site;
information you provide through associated social media accounts or other platforms from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.
We may collect this information directly from you, automatically through your device, or from third parties.
Collection and Use of Personal Information
We may collect, hold, use and disclose personal information for the following purposes:
to enable you to access and use our Site, app, and associated services;
to provide you with access to purchased libraries, recordings, and session packs within our app;
to communicate with you about your purchases, bookings, or enquiries;
for internal record keeping and account management;
to process payments securely and issue invoices;
for analytics, research and business development, including to improve our Site, app, and services;
to send you marketing communications, updates, and offers (with your consent, where required);
to run promotions, competitions, or customer engagement programs;
to comply with legal obligations and resolve disputes; and
to consider your employment, contractor, or partnership application.
Disclosure of Personal Information
We may disclose personal information to:
third party service providers for the purpose of enabling them to provide their services, including IT providers, data storage, web-hosting and server providers, payment gateways, analytics services, and marketing platforms;
our employees, contractors and/or related entities;
our existing or potential business partners, affiliates, or trusted agents;
sponsors or promoters of any competition or event we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals, regulators, and law enforcement, as required by law; and
third parties, including sub-contractors or agents, who assist us in providing information, services, or direct marketing.
Some of these third parties may be located outside of Australia. By providing us with personal information, you consent to this disclosure and acknowledge that overseas laws may not provide the same protections as Australian law.
Sensitive Information
Sensitive information (such as health or wellbeing information you provide for hypnotherapy purposes) will only be collected with your explicit consent. We will only use such information as required to deliver our services or as permitted by law. Sensitive information is never used for marketing.
Your Rights and Controlling Your Personal Information
Choice and consent: By providing personal information, you consent to us collecting, holding, using, and disclosing it in accordance with this Privacy Policy.
Third-party data: If you provide us with information about another person, you confirm you have their consent.
Restrict or unsubscribe: You may restrict how we use your information or unsubscribe from marketing communications at any time.
Access and correction: You may request access to the personal information we hold about you and request corrections where it is inaccurate or incomplete.
Complaints: If you believe we have breached privacy laws, please contact us. We will investigate and respond in writing.
Storage, Retention and Security
We take reasonable steps to protect the personal information we hold, including encryption, access controls, firewalls, and staff training.
Data relating to your app account and purchased sessions is stored securely on cloud-based servers.
We retain information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
After the retention period, data is deleted or anonymised.
While we take all reasonable precautions, no system is completely secure. Transmission of information is at your own risk.
Cookies and Tracking Technologies
We may use cookies, web beacons, and pixels to:
store your preferences,
track usage patterns and analyse traffic,
monitor access to purchased content in our app, and
deliver personalised advertising.
You may disable cookies in your browser, but some functions (such as login or purchase tracking in the app) may be affected.
Use of Facebook Ads (Meta) and Other Third-Party Advertising
We use advertising services provided by Meta (Facebook and Instagram), Google, and other third-party platforms. These services may use cookies, pixels, and tracking technologies to:
deliver personalised ads on Facebook, Instagram, and partner networks;
measure the effectiveness of our campaigns;
better understand how users interact with our Site, app, and ads.
When you visit our Site or app, Meta and other platforms may collect or receive information from you and use it for targeted advertising.
For more details, please review the Meta Privacy Policy.
You can manage how your data is used for advertising by adjusting your account settings on Meta, Google, or other platforms.
International Data Transfers
Some of our service providers and advertising partners (including Meta and Google) store or process data outside Australia. By using our Site and app, you consent to these transfers.
Children’s Privacy
Our Site and app are not directed to children under the age of 16. We do not knowingly collect personal information from children. If such information is discovered, we will delete it promptly.
For clients under 16 seeking hypnotherapy services, we require parental or guardian consent.
Links to Other Websites
Our Site and app may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.
Amendments
We may, at any time, update this Privacy Policy by publishing the new version on our Site and app. Please check regularly to ensure you are aware of our current policy.
Contact and Complaints
If you have any questions about this Privacy Policy, how we handle your information, or if you wish to make a complaint, please contact us through the details provided on our Site.
We will promptly investigate and respond in writing. If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) or the relevant privacy authority in your jurisdiction.
