Privacy Policy and Confidentiality
Effective Date: 1st January 2025
At Mindshift Mentors, we deeply value your trust and are committed to safeguarding your privacy and maintaining the confidentiality of your personal and sensitive information. This policy outlines how we collect, use, store, and protect your data in compliance with applicable laws and ethical standards, ensuring a transparent and secure experience for all our clients and website users.
1. Collection of Information
To provide effective hypnotherapy and personal development services, we collect specific personal and sensitive information that is necessary for our operation. This includes:
- Personal Details: Name, contact information (email, phone number, address), date of birth, and other identifiers required for communication and service delivery.
- Health and Wellness Information: Medical history, mental health concerns, current health conditions, treatment goals, and other details essential for therapy and coaching services.
- Financial Information: Payment details needed for processing service fees, securely handled through trusted and compliant third-party payment processors.
- Website Data: Information collected automatically through cookies, such as browsing behavior, IP address, and session analytics (see our Cookie Policy for more details).
We collect this information directly through:
- Intake forms, consultations, and surveys.
- Communication methods such as phone, email, or online platforms.
- Automated tools on our website for analytics and functionality improvements.
We ensure that all information collected is limited to what is strictly necessary to provide high-quality services.
2. Use of Information
We use the information collected for the following purposes:
- Service Personalisation: To create and deliver tailored threatment plans, coaching sessions, and other services that address your unique needs and goals.
- Communication: To provide updates on appointments, follow-ups, resources, and relevant service information.
- Compliance and Legal Obligations: To adhere to applicable laws, including mandated reporting or regulatory requirements.
- Continuous Improvement: To analyze feedback and improve our services, ensuring a better experience for all clients.
- Website Functionality and Marketing: To enhance your online experience and deliver relevant content or advertisements (only with your consent).
We strictly prohibit the sale, rental, or unauthorized sharing of your personal information with third parties for promotional purposes.
3. Storage and Security
We prioritize the security of your data by safeguarding your information:
- Digital Safeguards: Data is stored using advanced encryption systems that prevent unauthorized access or breaches.
- Access Restrictions: Only authorized personnel involved in your care or administrative support can access your data, subject to confidentiality agreements.
- Physical Security: Paper documents, if any, are securely stored in locked and restricted facilities.
- Regular Audits: Our security protocols and systems undergo frequent reviews and updates to ensure compliance with evolving standards and technologies.
Despite these measures, we acknowledge that no method of digital or physical storage is entirely immune to risks. However, we are committed to minimizing these risks and taking immediate action in the unlikely event of a breach.
4. Confidentiality
Maintaining your confidentiality is foundational to our practice. All information shared with us, whether during therapy sessions, consultations, or otherwise, is treated with the utmost discretion. Your information will only be disclosed in the following circumstances:
- With Your Consent: Disclosure will occur only when you provide explicit, informed, and written consent.
- Legal or Ethical Mandates: If required by law, such as in cases of immediate risk to your safety or the safety of others, or in compliance with mandated reporting obligations (e.g., child protection).
- Professional Collaboration: To consult with other healthcare professionals when necessary for your treatment, but only with your prior consent.
We aim to foster a safe, supportive, and trusting environment by adhering to the highest ethical standards of confidentiality.
5. Access and Correction
You have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Correct Your Information: Update or amend any inaccuracies or incomplete details in your records.
To exercise these rights, please contact us using the information provided in the Contact Us section. We are committed to addressing your requests promptly and transparently.
6. Retention of Information
Your personal information is retained only as long as necessary for the purposes outlined in this statement or as required by law. This includes:
- Active Records: Information relevant to ongoing services or communication.
- Archived Records: Retained for compliance with legal, regulatory, or auditing requirements.
Once the information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or misuse.
7. Online Privacy
Our website collects certain non-personally identifiable data to enhance user experience and improve functionality. This may include cookies, IP addresses, and browsing behavior.
We use this data for:
- Monitoring and optimizing website performance.
- Understanding user preferences to improve navigation and content delivery.
- Securing our online platforms against potential threats.
For more details, including how to manage cookies, please visit our Cookie Policy.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact certain website features.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy & Confidentiality Statement, or if you wish to access, correct, or delete your information, please contact us:
📧 Email: [email protected]
🌐 Website: https://mindshiftmentors.com/contact-us/
9. Updates to This Statement
This Privacy Policy & Confidentiality Statement may be updated periodically to reflect changes in our practices, legal obligations, or technological advancements.
- Notification of Changes: Updates will be posted on this page, with the effective date clearly indicated.
- Review Recommendation: We encourage you to review this policy regularly to stay informed about how we protect your privacy.
