Payment, Refund, and Cancellation Policy
Effective Date: 1st January 2025
At MindShift Mentors, we strive to provide exceptional service while ensuring clarity and transparency in our policies. This Payment, Refund, and Cancellation Policy explains the terms governing payments, refunds, and cancellations for coaching packages, strategic hypnotherapy sessions, and other services offered through our website.
1. Payment Methods
We use Stripe, a secure payment gateway, to process all online payments for our services.
Accepted Payment Methods
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Other payment methods supported by Stripe
Payment Process
- Payments must be completed online through our website (https://mindshiftmentors.com/) to confirm bookings for strategic hypnotherapy sessions or coaching packages.
- Once the payment is processed, you will receive an email confirmation with your booking or package details.
- All transactions are encrypted and securely processed through Stripe, ensuring your payment information is protected.
2. 100% Satisfaction Guarantee
We are totally confident in the outcomes that can be achieved through guided meditations based on strategic hypnotherapy. If you are not satisfied with the outcome you achieve, we offer a 100% satisfaction guarantee. If, after listening for 21 consecutive days, you are not satisfied, we will refund the full cost according to our refund policy.
3. Refund Policy
Eligibility for Refunds
We provide a 100% money-back guarantee in the following situations:
Guided meditation using strategic hypnotherapy—if, after listening for 21 consecutive days, you are not happy with the outcomes you are achieving, we offer a full money-back guarantee.
Strategic Hypnotherapy Sessions:
- We offer a Free 15-minute session with a qualified strategic hypnotherapist. If you are not satisfied, there is no obligation to proceed further.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Late cancellations or no-shows (as per our Cancellation Policy).
- Dissatisfaction due to factors beyond our control, such as technical issues unrelated to our platform.
- Unauthorized or fraudulent transactions.
Refund Processing
- Refunds are processed through Stripe and may take 5-10 business days to appear in your account, depending on your payment provider.
- You will receive an email notification once the refund has been initiated.
4. Cancellation Policy
We understand that schedules may change, and we aim to accommodate your needs. However, cancellations and rescheduling requests must follow these guidelines:
Cancellation Guidelines
Cancellations with 24+ Hours’ Notice:
- If you cancel at least 24 hours before the scheduled session, you are eligible for a full refund or a free rescheduling option.
Cancellations with Less Than 24 Hours’ Notice:
- If you cancel less than 24 hours before the scheduled session, you may forfeit the payment or receive a 50% refund at our discretion.
No-Shows:
- If you fail to attend a session without prior notice, the payment for that session is non-refundable.
Rescheduling
- Rescheduling requests must be made at least 24 hours before the session.
- We will make every effort to accommodate your preferred new date and time.
5. Rescheduled or Cancelled by Us
In rare circumstances, MindShift Mentors may need to cancel or reschedule a session.
- In such cases, we will notify you promptly and provide the option for a full refund or rescheduling at no additional cost.
6. Client Responsibilities
By booking a strategic hypnotherapy session or package with MindShift Mentors, you agree to:
- Attend all scheduled sessions on time.
- Provide accurate contact information to ensure timely communication.
- Inform us of any changes to your availability as soon as possible.
7. Changes to This Policy
MindShift Mentors reserves the right to update this Payment, Refund, and Cancellation Policy at any time. Changes will be posted on this page with the updated effective date.
8. Contact Us
If you have any questions or concerns about this Payment, Refund, and Cancellation Policy, please contact us:
Email: support@mindshiftmentors.com
Website: https://mindshiftmentors.com/contact-us/
