Intellectual Property and Copyright Policy

Effective Date: 1st January 2025

At MindShift Mentors, our aim is to provide exceptional service while ensuring clarity and transparency in all of our policies. The Payment, Refund, and Cancellation Policy outlines the terms and conditions regarding payments, refunds, and cancellations for coaching packages, strategic hypnotherapy sessions, and other services offered through our website.

1. Payment Methods

We use Stripe, a secure payment gateway, to process all online payments for our services.

Accepted Payment Methods

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Other payment methods supported by Stripe

Payment Process

• Payments must be completed online through our website (https://mindshiftmentors.com/) to confirm bookings for strategic hypnotherapy sessions or coaching packages.
• Once the payment is processed, you will receive an email confirmation with your booking or package details.
• All transactions are encrypted and securely processed through Stripe, ensuring your payment information remains protected.

2. 100% Satisfaction Guarantee

We are confident in the quality of our guided meditations using strategic hypnotherapy as well as our coaching services. If you are not satisfied with your experience, we offer a 100% satisfaction guarantee, with a full refund under the conditions specified in our refund policy.

3. Refund Policy

Eligibility for Refunds

We provide a 100% money-back guarantee in the following situations:

Strategic Hypnotherapy Sessions:

• We offer a Free 15-minute session with a qualified strategic hypnotherapist. If you are not satisfied, there is no obligation to proceed further.

Packages or Programs:

• Refunds for unused packages are available if the request is made within 14 days of purchase.
• For partially used packages, refunds will be prorated based on the number of completed sessions.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Late cancellations or no-shows (as per our Cancellation Policy).
• Dissatisfaction due to factors beyond our control, such as technical issues unrelated to our platform.
• Unauthorized or fraudulent transactions.

Refund Processing

• Refunds are processed through Stripe and may take 5-10 business days to appear in your account, depending on your payment provider.
• You will receive an email notification once the refund has been initiated.

4. Cancellation Policy

We understand that schedules may change, and we aim to accommodate your needs. However, cancellations and rescheduling requests must follow these guidelines:

Cancellation Guidelines

Cancellations with 24+ Hours’ Notice:

• If you cancel at least 24 hours before the scheduled session, you are eligible for a full refund or a free rescheduling option.

Cancellations with Less Than 24 Hours’ Notice:

• If you cancel less than 24 hours before the scheduled session, you may forfeit the payment or receive a 50% refund at our discretion.

No-Shows:

• If you fail to attend a session without prior notice, the payment for that session is non-refundable.

Rescheduling

• Rescheduling requests must be made at least 24 hours before the session.
• We will make every effort to accommodate your preferred new date and time.

5. Rescheduled or Cancelled by Us

In rare circumstances, MindShift Mentors may need to cancel or reschedule a session.

• In such cases, we will notify you promptly and provide the option for a full refund or rescheduling at no additional cost.

6. Client Responsibilities

By booking a strategic hypnotherapy session or package with MindShift Mentors, you agree to:

• Attend all scheduled sessions on time.
• Provide accurate contact information to ensure timely communication.
• Inform us of any changes to your availability as soon as possible.

7. Changes to This Policy

MindShift Mentors reserves the right to update this Payment, Refund, and Cancellation Policy at any time. Changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions or concerns about this Payment, Refund, and Cancellation Policy, please contact us:

📧 Email: [email protected]
🌐 Website: https://mindshiftmentors.com/contact-us/